Our Services

We provide our services exclusively via telehealth as it allows us to reach people anywhere in Australia, helping to bridge the gap in providing health services to those in regional, rural, and remote communities. Telehealth offers flexibility for clients, families, and therapists, with the convenience of attending appointments from home or another location that is familiar to them. It is often more accessible for people with disabilities that make leaving their home difficult. Telehealth also helps reduce costs by removing travel expenses.

We do not provide ongoing therapy services. Instead, we specialise in occupational therapy assessments, as outlined on our Services page. By focusing only on assessments, we’re able to keep our waitlist short so client's can access support when they need it. Therapy services are ongoing and would fill our caseload for longer periods, which would mean much longer wait times. This way, we can continue to support more clients to access the assessments they need in a timely manner. 

Yes. Based on our experience, the feedback we receive from Aboriginal and Torres Strait Islander peoples, the positive outcomes of our assessments, and current research, telehealth can be a highly effective way of improving access to health services for Indigenous Australians. ​Aboriginal and Torres Strait Islander peoples often face significant barriers to accessing services — from living in remote areas, long waitlists, high travel costs, and road closures during wet seasons, to challenges such as transient housing, language differences, and cultural mismatches with mainstream services. Telehealth helps to overcome many of these barriers by allowing people to remain on Country, in their community, or in a safe and familiar environment. It enables family, community members, or Indigenous health workers to be present in appointments, which supports comfort and trust. Telehealth also reduces wait times, lowers costs, and helps prevent missed appointments by making services more flexible and accessible. ​Our therapists bring both professional expertise and personal experience, having lived and worked alongside Aboriginal and Torres Strait Islander peoples in both urban and remote communities. We are committed to providing culturally safe, adaptable services. This includes using  yarning and family-centred approaches, rather than relying only on standardised assessments. We understand that wellbeing, quality of life, meaningful roles, and community participation look different for every person and every culture. Our role is to listen, adapt, and ensure that assessments reflect each individual’s unique strengths, needs, and context. 

Please refer to the following journal articles:

How telehealth facilitates the provision of culturally appropriate healthcare for Indigenous Australians - https://doi.org/10.1177/1357633X18795764

​Telehealth a game changer: closing the gap in remote Aboriginal communities - https://doi.org/10.5694/mja2.50208

Outcomes of using telehealth for the provision of healthcare to Aboriginal and Torres Strait Islander people: a systematic review - doi: 10.1111/1753-6405.12600

Remote OT does not provide the following services, as they are not well suited to telehealth delivery or fall outside our therapists’ scope of practice: Home modification assessments, Medium to high cost/risk equipment and assistive technology (e.g. wheelchairs, mobility devices, electric beds), Driving assessments, Return-to-work assessments, Reports for legal proceedings, Upper limb assessments. 

- The client (or their support person) completes an intake form and provides any relevant reports/NDIS plan.

- Our team reviews the information and may contact the client/their support person to gether more information before ensuring that Remote Occupational Therapy is the right service. 

- We then contact the client/their support person if not done so already to discuss the service and establish a service agreement.  

- The client/their support person is then linked with one of our therapists to schedule the initial appointment at a time that suits both parties. 

- Depending on the assessment required, the initial appointment generally focuses on the client’s background (family and social situation, housing, education, employment, medical or disability history), their current daily life, existing supports, goals, and may include the commencement of assessments depending on time available. 

- Further assessment sessions are scheduled with the client and/or their support network (e.g. family members, support workers, teachers) as needed. Assessment information is gathered directly from the client, their support person(s), or both — depending on the client’s age, capacity, and support network.

- Once all information has been gathered and all invoices have been paid, the finalised report is then sent through. Please note that invoices are sent after each appointment or at the end of each week and reports can only be released once all invoices have been paid.

​- The overall timeframe depends on the client’s engagement, level of support, and the complexity of their needs. On average, the full assessment and reporting process takes around 6 to 8 weeks.

No. While we provide assessments and reports that meet NDIS requirements, all funding and outcome decisions are ultimately determined by the NDIS.